FAQ

• You can visit the “Careers” page and you will be directed to the Oberalp website where you can find all the open positions at both SALEWA and all the other brands owned and distributed by the Oberalp group.
• What does SALEWA do for community work and sustainability?
• We are enthusiastic and convinced about what we do for community work. You will find all the information in the CSR section of our website.

Delivery

• Can I change the delivery address of my order?
   

  After the carrier has taken delivery we cannot change the delivery address. We can do that only after the carrier contacts us owing to an uncompleted delivery. You can change the address and delivery time at any time by registering with MYUPSCHOICE. Directly with UPS.

   
  • Where can I find the information on the delivery?After the order is made, we will send you a confirmation via email. It will contain the tracking number that you can enter together with your email address on the “Track My Order” page so you can check the status and position of your order. If you are aregistered user, you will find the entire history of your orders and their delivery statuses when you log in.
    • Who can I contact if I have problems with my account?
    • If you have problems with your account, write to us using our form on the “Contact Us” page.
    • • • How can I use the purchase voucher or discount coupon?
           

          If you are entitled to a purchase voucher and do not see it activated in the shopping cart, try checking that the promotional code is valid and that the terms of use do not state that it cannot be used in conjunction with other ongoing promotions. If you continue to have problems, do not hesitate to contact us using our form on the “Contact Us” page.

          • How can I check the details of my order?
             

            You can check the details of your order in your account and in the confirmation email. If you need any other information, please contact us using our form on the “Contact Us” page.

            • What payment methods are accepted?
               

              You can pay for your products by debit card, credit card (Visa or MasterCard), Paypal.

              • Can I get an invoice for the purchased goods?
                 

                In order to receive an invoice, you must make sure that you specified that you are a company and not a private customer during the purchasing process. If you specified that you are a company, you will be asked to enter your VAT number and you will receive the invoice as soon as the goods are shipped.

                • Is the receipt sent together with the goods?
                   

                  The payment receipt is sent via email after the goods are shipped.